User Support Technician in Kelowna – Canadian Visa Support Possible

Examples for the visa type confirmed.

• Visa type confirmed: Immigration Support Possible

Job Overview

Our client is seeking a User Support Technician to provide technical assistance and support to users experiencing difficulties with computers. This is a permanent, full-time position located in Kelowna, BC. Employment support may be provided for candidates with or without a valid Canadian work permit.

Job Details

• Location: Kelowna, BC
• Salary: $37.00 hourly / 35 to 40 hours per week
• Work Location: On site
• Employment Type: Permanent, Full-time
• Vacancies: 1

Responsibilities

• Respond to users experiencing difficulties with their computers.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Qualifications

• Education: Secondary (high) school graduation certificate.
• Experience: 7 months to less than 1 year.
• Languages: English.
• Other: The job must be completed at the physical location. There is no option to work remotely.

Additional Support Offered

Our client promotes equal employment opportunities for all job applicants and actively supports various groups, including:

• Persons with Disabilities: Offers mentorship, coaching, and networking opportunities.
• Newcomers and Refugees: Mentorship programs and diversity training are available.
• Youths: Provides mentorship and coaching.
• Veterans: Workshops and resources to aid in the transition to civilian workforce.
• Indigenous Peoples: Cultural competency training and support.
• Mature Workers: Phased re-entry options and accommodations.
• Visible Minorities: Mentorship programs and diversity training.

Who Can Apply?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• Other candidates, with or without a valid Canadian work permit

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VJCInformation & Communications Technology