Employee Service Specialist, Saint-Laurent, Canada – Immigration Support Possible NEW

Visa type confirmed: Immigration Support Possible

Job Opportunity: Employee Service Specialist

We are seeking an Employee Service Specialist for a permanent role in our Montreal engineering center, offering hybrid flexibility (1 day/week remote). The Employee Service Specialist (ESS) is responsible for ensuring our engineering employees and consultants throughout Canada receive exceptional service in all areas of requests including payroll, benefits, PTO, and general employment questions. The ESS is the main point of contact for employees, serving as the primary liaison with them and our onboarding, payroll, human resources, internal partners, and corporate benefits teams. This position offers long-term career growth potential and remote/work-from-home flexibility (Fridays remote) if local to our Montreal office.

Essential Functions:

• Ensure all employees are educated in benefits.
• Respond to and provide timely resolution to questions pertaining to pay, travel, vacation accrual and other employment questions.
• Communicate termed employees to payroll team to ensure they are off-boarding properly.
• Assist payroll team with timecard collection, manager approval, and communication to internal partners and employees.
• Manage the Unemployment Process, including claims and hearings.
• Partner with our Worker’s Compensation team, Unemployment Representatives, HR for FLMA, STD, LOA process.
• Audit PTO packages if applicable.
• Assist with immigration questions and follow up as needed.
• Update PeopleSoft system with employee information as needed.
• Coordinate tuition reimbursement process.
• Actively seek opportunities to increase employee engagement/satisfaction.
• Communicate all personnel changes, promotion, termination, to appropriate partners and update systems as needed.

Minimum Education/Abilities/Skills:

• Bachelor’s degree is preferred.
• Bilingual – English and French required.
• Minimum 3 years professional experience in a customer service and/or HR-related position.
• Professional experience explaining and administering employee benefit plans, PTO/vacation packages required.
• Proficiency in payroll, onboarding, employee service and/or HR related tasks desired.
• Ability to communicate effectively and provide proper follow-up with employees.
• Ability to organize, problem-solve and determine priorities necessary.
• Initiative, ability to work independently and self-assign tasks and projects strongly desired.
• Well-versed in explaining and administering employee benefits.

Additional Compensation/Benefits:

• $45,000-$49,000 CAD starting base pay
• $4,000 CAD annual performance bonus potential
• 18 days paid time-off (vacation/personal)
• 8 paid holidays
• RRSP, M/D/V benefits

This role presents a significant opportunity for candidates looking for jobs with Canadian PNP sponsorship and immigration support. If you’re interested in joining our dynamic team, we encourage you to apply!

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VJCHuman Resources & Recruitment