Customer Care Representative Sydney, Canada – Immigration Support Possible NEW

Visa type confirmed: AIP Support Possible

Join Our Team as a Customer Care Representative

Location: Sydney, NS
Term: Permanent, Full Time (40 hours per week), Days
Type: In-Office Only

Are you passionate about creating outstanding customer experiences and building strong, long-term relationships? Our client is looking for a Customer Care Representative who combines empathy, strategic thinking, and a proactive approach to ensure customers feel welcomed, supported, and valued every step of the way.

Why Join Us?

Our client values transparency and meaningful work. This isn’t just another job where you punch in and punch out. They believe in creating workplaces where people gain joy and purpose from their work.

About Our Company

We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow—all at a fraction of the cost of legacy enterprise storage or cloud. We work with innovative companies and well-known influencers, combining cutting-edge marketing techniques with enterprise-level solutions.

About the Opportunity

As the Customer Care Representative, you’ll be the key advocate for our customers, ensuring they have an exceptional experience with our products and services. Your role will involve:

• Welcoming Guide: Ensure each customer’s journey is positive and tailored to their needs.
• Supportive Onboarder: Provide a warm onboarding experience reflecting our commitment to their success.
• Relationship Builder: Build strong relationships addressing customer needs and positioning solutions effectively.
• Proactive Problem Solver: Engage customers to resolve issues and share valuable feedback with product teams.
• Connector: Facilitate smooth handoffs to Account Managers and coordinate regional meetings.
• Growth Driver: Drive renewals, reduce churn, and identify upsell opportunities.

Who You Are

You’re a people-oriented professional with a passion for relationship-building and a strong strategic mindset. You thrive in a fast-paced environment and understand the value of proactive communication and a customer-centric approach.

Benefits

Our client believes in rewarding hard work and dedication, offering a total compensation package ranging between $41,375 and $62,763 (for 40 hours per week, dependent on experience), along with the following benefits:

• Training and Growth: Leadership development and skills training opportunities.
• Health Care Plan: Comprehensive health care plan including medical, dental, and life insurance.
• Wellness Initiatives: Cost-shared YMCA membership and wellness committee events.
• Vacation: Start with two weeks of vacation, increasing based on tenure.
• Social Events: Participate in exciting gatherings and team-building activities.
• Rewards & Recognition: Celebrate achievements with various recognition initiatives.
• Community Discounts: Access to exclusive discounts at local shops and restaurants.
• Immigration Support: Our client proudly supports many employees with their immigration applications under the Atlantic Immigration Program.
• Lifestyle of Cape Breton: Enjoy stunning natural landscapes and a vibrant community.

What Our Team Says

"Our client gives me the freedom to develop genuine connections with customers and ensure they’re set up for success every step of the way."
"It feels like my opinion actually matters when issues or ideas are brought up."
"We don’t have Managers and Directors, we have true Leaders who want to help everyone excel."

Take the next step in your career and join a company that values your expertise and commitment to customer success.

Register Your Interest In A New Life In Canada

If this role isn’t quite what you are looking for but a Sponsored job in Canada is still of interest. Click here to upload your resume and register your interest with our Canadian Recruitment Partners

VJCCall Centre & Customer Services