Call Centre Supervisor Calgary Canadian Visa Support Possible

Visa type confirmed: Immigration Support Possible

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On-site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Identify workers’ training needs
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff/workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Supervise, co-ordinate and schedule (and possibly review) activities of workers

Supervision

• Customer service clerk
• Working groups

Additional Information

Personal Suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player

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VJCCall Centre & Customer Services