Customer Service Representative – Markham, Canada – Immigration Support Possible NEW

Visa type confirmed: Immigration Support Possible

Job Summary

We are seeking a proactive and detail-oriented Customer Service Representative to join our growing domestic services team. The ideal candidate is fluent in both English and Mandarin (Cantonese a strong asset), possesses excellent communication skills, and is passionate about supporting clients with their cleaning, moving, and home service needs. This is a full-time role with flexible scheduling and a hybrid work model, offering strong potential for long-term growth and leadership opportunities. We welcome recent graduates and candidates with a strong sense of responsibility and customer care.

Duties

• Respond to customer inquiries via WeChat, RedBook (Xiaohongshu), phone, or other platforms in a courteous and professional manner
• Coordinate service appointments, assign staff, and follow up on service progress
• Maintain clear and accurate records through basic spreadsheet and system data entry
• Handle post-service feedback and resolve basic customer issues
• Support service scheduling logistics and communicate effectively with team members
• Contribute to a smooth and trustworthy client experience through timely communication
• Maintain professionalism while following internal guidelines and communication standards

Requirements

• Fluent in English & Mandarin (required); Cantonese is a plus
• Basic English communication skills
• Familiar with tools like WeChat, RedBook (Xiaohongshu), and messaging apps
• Detail-oriented, patient, and service-minded
• Prior experience in customer service or home service industries preferred
• Recent graduates from Canadian institutions encouraged to apply
• Ability to work independently and collaboratively in a fast-paced environment

Compensation and Benefits

• Starting at $18/hour, with potential increases based on performance
• Performance bonuses and occasional company incentives available
• T4 payroll provided for formal employment and tax reporting
• Immigration support available, including employment letters for tax and PR application needs
• Structured onboarding and training provided
• Potential to grow into team lead or operations support roles

Additional Information

• Job Type: Full-time
• Pay: From $18.00 per hour
• Expected hours: 30 – 35 per week

Benefits

• Flexible schedule
• On-site parking
• Paid time off
• Work from home

Schedule

• Monday to Friday
• Weekends as needed

Ability to Commute/Relocate

• Markham, ON L3R 4N4: reliably commute or plan to relocate before starting work (required)

Education

• Bachelor’s Degree (required)

Language

• Mandarin (required)
• English (required)
• Cantonese (preferred)

Work Location

Hybrid remote in Markham, ON L3R 4N4

Join our team today and contribute to creating exceptional experiences for our customers!

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VJCCall Centre & Customer Services