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Call Centre & Customer Service

Customer Service Representative – Montreal – Canada – Immigration Support Possible NEW

Visa type confirmed: Immigration Support Possible

Join Our Client’s Team as a Customer Service Representative

Are you a people-person who thrives in a fast-paced environment? Do you enjoy helping others and solving problems over the phone? If you have experience in customer service—whether in telecom retail, insurance, banking, or automotive dealerships—and you’re looking for your next opportunity to grow, we’d love to meet you!

Join a stable, well-established company currently in full expansion and growth within the automotive distribution industry in east end Montreal. This is your chance to be part of a collaborative team where your contribution will make a difference every day. If you’re organized, proactive, and love a good challenge, we want to hear from you!

Apply today!

Offered to You:

  • Comprehensive Group Insurance Plan covered at 50%
  • 2 personal sick days per year
  • 6 sick days per year (paid out if unused)
  • 4% vacation accumulation
  • Group RRSP Program – match your contributions up to 6%
  • Free on-site parking
  • Employee Assistance Program (EAP)
  • Annual company events
  • Friendly and stable work environment in a growing company

    • We Are Seeking:

  • Minimum completed high school diploma
  • Minimum 2 years of relevant customer service experience
  • Strong proficiency in French spoken language (both written and spoken)
  • Proficiency in Microsoft Office Suite – specifically Outlook and Excel
  • Multitasker, and capability of working autonomously
  • Canadian work experience required

    • Other Language Requirements:

  • English
  • Level of Proficiency Required: Advanced
  • Reasons for Language Requirement: To communicate and support customers outside Quebec region
  • Frequency of Use: Daily (for various tasks)

    • Role:

  • Deliver Professional Customer Service: Provide exceptional service by answering customer calls from start to finish, ensuring every interaction is polite, helpful, and efficient.
  • Follow-Up and Research Calls: Make follow-up calls or research inquiries, contacting other departments or partners to gather updates on delays, order status, or other important information.
  • Provide Client Support: Assist customers with various requests, including pricing inquiries, billing questions, general information, service schedules, and anything that enhances customer satisfaction.
  • Order Processing: Accurately enter orders into the system from different sources (phone, email, online platforms), ensuring that all details are properly captured and processed.
  • Administrative Support: Handle tasks such as data entry, billing, and occasionally covering the reception desk as needed to support the customer service department.
  • Manage Customer Requests: Utilize the internal ticket system to manage and resolve customer requests or issues efficiently and professionally.
  • Achieve Performance Targets: Consistently meet key performance indicators (KPIs), including call response time, accuracy, customer satisfaction, and task completion.

    • Please forward your resume to the appropriate contact as specified.

    Refer a permanent hire and earn up to $1,000!

    Our virtual doors are open! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

    Register Your Interest In A New Life In Canada

    If this role isn’t quite what you are looking for but a Sponsored job in Canada is still of interest. Click here to upload your resume and register your interest with our Canadian Recruitment Partners

    VJCCall Centre & Customer Services

    Job Overview

    • Date Posted:
    • Expiration date: August 4, 2025
    • Job Title: Customer Service Representative – Montreal – Canada – Immigration Support Possible
    • Salary: $45000 per year CAD
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