Customer Care Representative Victoria Canada – Immigration Support Possible

Visa type confirmed: Immigration Support Possible

Customer Care Representative

Are you looking for an opportunity to make a difference? Do you thrive in a fast-paced retail clinic environment? If so, we think you belong here with us as a Customer Care Representative!

Who we are:

Our client is one of the strongest networks of hearing care clinics across Canada, passionate about making a difference in the lives of clients and transforming their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location:

Victoria, BC (Oak Bay)

Reporting to:

Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone, and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assisting with cleanings and minor in-clinic device repairs (training provided!)

What you get in return:

• $20/hour starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Monday – Friday (business hours)
• Eligible for Quarterly Bonus
• Growth and development opportunities including education sponsorship

We’d love to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable
• You are aligned with our value of helping others
• You have a “Can-Do” attitude, love to learn, and are passionate about growing your knowledge

Don’t think you meet the criteria? If you’re willing to go all in and learn, we’d still love to hear from you! Apply today; we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Our client is proud to be a member of a leading provider of innovative hearing care solutions. They develop, manufacture, and distribute solutions that push the limits of technology and redefine the future of the hearing care industry. Together, we create a sense of community where talented and committed employees contribute to something greater than themselves—helping individuals enjoy the delight of hearing and enabling a life without limitations.

Our client is also an equal opportunity employer, ensuring every person is treated fairly in regard to employment and opportunities, regardless of ethnicity, national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any legally protected status.

Register Your Interest In A New Life In Canada

If this role isn’t quite what you are looking for but a Sponsored job in Canada is still of interest. Click here to upload your resume and register your interest with our Canadian Recruitment Partners

VJCCall Centre & Customer Services