User Support Technician Rocky Mountain House Canadian Visa Support Possible

Visa type confirmed: Immigration Support Possible

Job Overview

Who Can Apply

The employer accepts applications from:

Job Details

Languages

English

Education

• Bachelor’s degree

Experience

5 years or more

Work Setting

• Computer hardware or software retailer/wholesaler
• Relocation costs not covered by employer
• Willing to relocate
• Help desk
• Internet Service Provider (ISP)

Responsibilities

Tasks

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software

Credentials

Certificates, Licences, Memberships, and Courses

• CompTIA Security+ Certification
• Microsoft Certified Solutions Associate (MCSA)
• Network+ Certification
• A+ Certification

Experience and Specialization

Computer and Technology Knowledge

• Android
• MAC
• Linux
• Unix
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• MS Office
• MS Windows
• Wireless networks

Additional Information

Security and Safety

• Basic security clearance
• Criminal record check

Transportation/Travel Information

• Own vehicle
• Willing to travel
• Willing to travel cross-border
• Valid driver’s license
• Public transportation is not available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own Tools/Equipment

• Computer
• Internet access
• Cellular phone

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Benefits

Health Benefits

• Dental plan
• Health care plan
• Vision care benefits

Other Benefits

• Free parking available

Register Your Interest In A New Life In Canada

If this role isn’t quite what you are looking for but a Sponsored job in Canada is still of interest. Click here to upload your resume and register your interest with our Canadian Recruitment Partners

VJCInformation & Communications Technology